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At RVS Solicitors, we take all the stress of understanding consumer law, as it relates to your organisation, off your shoulders. Our experience, responsiveness, and methodical attention to detail provides our clients with the confidence that they are always up to date with changes in legislation and policy which may affect them.
Trade makes the world go around. Business owners have certain obligations under consumer law, and the team at RVS Solicitors are available to help you make sense of them. In addition, if you become party to a consumer law dispute, we can advise and represent you.
At RVS Solicitors, we take all the stress of understanding consumer law, as it relates to your organisation, off your shoulders. Our experience, responsiveness, and methodical attention to detail provides our clients with the confidence that they are always up to date with changes in legislation and policy which may affect them. We are business people first, lawyers second and we are committed to finding out what success means to you and helping you achieve it.
We are a modern, progressive, efficient, digitally-based boutique law firm that gets positive results while respecting your valuable time. Where we differ from most traditional law firms is that we tailor our services to your needs. Not only do we provide a bespoke service, we care for the lives of our clients and we do everything we can to ensure any legal matters incur minimal disruption on your life and business. To this end, you will have our direct contact information, and we will always make ourselves available to speak to you if you have a question, would like an update, or would like to discuss any other matter.
Head of Civil Litigation
Paralegal
The Consumer Rights Act 2015 stretches to over 100 pages, meaning it is a lot of information for a business owner to absorb. The basic rights a consumer has under the Act are as follows:
Absolutely. Although you cannot contract out of consumer legislation, having a robust set of terms and conditions which set out how you operate in trade is essential for all businesses, from the biggest multi-national to a freelancer.
We can assist you with drafting a comprehensive set of terms and conditions that truly reflect your unique operation. We will not simply use an ‘off-the-shelf’ template; we will take the time to understand your enterprise and customers and put together a robust set of Ts and Cs which you can be confident in.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2015 operate to protect consumers who purchase goods from a ‘distance’. These days, this usually means online. If you are selling goods online, under the regulations, you must ensure the consumer receives the same information about the product as they would have if they purchased it in-store. The Regulations (reg 13(1)) provide that the information below must be provided in a clear and comprehensible way if that information is not already apparent from the context, and it must be provided in a way appropriate to the means of distance communication used.
A consumer has a right to cancel any goods bought online within 14 days, and they are not required to provide a reason if they cancel during this time. However, under reg 28, the following goods and services are excluded:
Under the Consumer Rights Act 2015, a trader must deliver goods within 30 days of an online purchase, unless an alternative delivery period has been agreed.
The consequences of not complying with consumer law can extend far beyond simply being taken to the Small Claims Court. With online reviews such as Google and TripAdvisor now ubiquitous, your professional reputation could be severely damaged if a lack of information means you have failed in your compliance obligations. In addition, depending on your industry, you may face sanctions from regulators such as the Financial Conduct Authority or even criminal proceedings.
Our commercial and civil litigation lawyers can provide up-to-date advice on your obligations under consumer law and represent you if you are taken to court or are asked to appear before a disciplinary tribunal.
To talk to us about a consumer law matter, please contact our London office on 020 3372 5125 or complete our online enquiry form to make an appointment.
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I highly recommend Dr. Lusine Navasardyan, as she is professional, intelligent, hard worker and cheerful, she helped us from the beginning of our case until the very end, when she prepared a strong bundle with over 385 pages, which helped us get a successful victory in our Asylum case . I strongly recommend her as I really appreciate all the professional work that she has done . Many thanks to her.
Dr. Lusine has been working on my case. She has been very professional and a reliable person. She was always attending to my queries and she has always been very friendly throughout my case.
I am very happy with the level and quality of service I got from Dr. Lusine Navasardyan. She is very professional while creating a friendly and comforting relationship with her clients. The service from Lusine was professional,efficient and well organised. Lusine worked extremely hard at resolving my all issues while getting the best result.
So Rakhi Singal of RVS has just handled my divorce, it was a very complex case and I came to Rakhi at the very last minute on a friend’s recommendation. My case was a mess and I stood to lose everything.
Dealing with Rakhi was more like having In-House counsel than hiring a law firm, she does not approach her clients as a cash machine like many law firms do, she works with you to manage and minimise your costs and de-escalate conflict rather than throw wood on the fire.
She took a huge personal interest in my case, she was always available on the phone, very quick to respond to emails and is very honest and trustworthy.
My ex had huge spending power and used a team of high profile solicitors against me, Rakhi literally saved me from complete ruin and helped me get a very fair deal with me spending 6 times less than my ex on legal fees.
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Could not be more pleased with the results!
I approached RVS solicitors as they were highly recommended and now I completely understand why. Soon as I contacted Rakhi I knew I wanted to use her, she was so professional and easy to get along with. I was faced with clients who were refusing the pay invoices, Rakhi immediately reassured me that she was able to help me and recoup these costs. She dealt with the whole process very professionally.
Really impressed with Rakhi’s dedication to our case and her knowledge and experience on dealing with the case. She communicated with us throughout the process, providing me with regular updates. Thank you so much, I cannot vouch for her work enough and RAW Invites are happy for you to continue to act for all their matters in the future.
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