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Corporate Social
Responsibility Plan
  • Introduction - Our Values
  • As part of our commitment to innovation, we implement cutting edge new technologies that allow us to cut costs associated with the most labour intensive sides of the legal practice. The use of technologies, however, should never compromise the quality of service. The client should always be fully informed of the potential financial implications and no instructions should be accepted from the client where it aims to reduce costs by endangering the quality of the advice and representation provided by the Firm.
  • We are committed to being transparent about costs. We shall endeavour to give the client a fixed fee arrangement where it is possible. Where the fixed fee cannot be agree, the client shall be offered at least an estimate of the hours that we expect to work on their case and we should actively work towards keeping to that estimate. At any time, when the member of the staff identifies likelihood of surpassing the time estimate, they should discuss the matter with one of the Firm’s directors and then contact the client with the relevant information on the further costs. In any event, the client needs to be constantly updated in relation to the costs they have incurred so far and the prognosis of future costs.
  • We are specialist lawyers this means that our departments are specialised and all our lawyers have years of experienced in their respective areas of expertise. In allocating new enquiries and instructions the first priority is to allocate the work to the relevant department. The departments may have different capacity and the assessment of whether the firm has capacity to take new instructions should be department specific.
  • We offer remote access and flexible communication which helps the Firm mitigate the risks where the business might be disrupted due to series of events (partial or total lack of access to the building, electricity and telecommunication system failure, transport or weather issues etc). Furthermore, it offers the clients flexibility in terms of time they can have access to our services. We rely on the use of numerous modern day communication devices and venues to achieve better and more flexible communication with the client. However, on initiating any contact with the Client, the relevant staff member needs to consider confidentiality as paramount. All communication should be via secure means and carried out from a place where confidentiality can be maintained. No communication can be carried out via means that have not been pre-approved by the Firm’s directors and the IT Department. Should the client initiate communication where the member of staff is unsure of the level of security or confidentiality, they should advise the client the channel is not secure, that they will contact them at the earliest opportunity of having a secured and confidential conversation and stop any further communication.
  • For most of the case we offer a free of charge assessment of the case. This will allow the client to know their legal standpoint prior to committing to paying legal costs.
  • We cover several vital areas of practice, this means that we are positioned exceptionally well to take care of most of the legal issues that an average individual or business faces.
  • We have a culture of mutual criticism. This allows us to catch any mistakes before they leave our desks. It also means that all our lawyers and junior staff constantly strives to do better and learns to be better.
  • In order to achieve this vision and aim, the Firm has developed Strategic goals around the following headings:
  • Service excellence
  • Best use of resources
  • A great place to work
  • Leading Service Provider
  • Responsive and Accountable to our communities
  • The aims and objectives within the corporate social responsibility (CSR) strategy are based on achievement of the following:
  • Improve services for clients
  • To save money or create better value for money for clients
  • To increase efficiency and create conditions where inefficiencies can be driven out
  • Nationally, there is an increasing recognition of the importance of organisations making decisions and using resources in ways that benefit rather than damage the economic, social and environmental conditions in which they operate. This is fundamentally what CSR is about.
  • CSR is defined by the World Business Council for Sustainable Development as: ‘the continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large’.
  • This strategy sets out the context and framework to maximise the potential for the Firm to be a good corporate citizen, being responsible and sustainable in the way that it fulfils its strategic goals.
  • Our CSR “Vision”
  • As part of our commitment to innovation, we implement cutting edge new technologies that allow us to cut costs associated with the most labour intensive sides of the legal practice. The use of technologies, however, should never compromise the quality of service. The client should always be fully informed of the potential financial implications and no instructions should be accepted from the client where it aims to reduce costs by endangering the quality of the advice and representation provided by the Firm.
  • We are committed to being transparent about costs. We shall endeavour to give the client a fixed fee arrangement where it is possible. Where the fixed fee cannot be agree, the client shall be offered at least an estimate of the hours that we expect to work on their case and we should actively work towards keeping to that estimate. At any time, when the member of the staff identifies likelihood of surpassing the time estimate, they should discuss the matter with one of the Firm’s directors and then contact the client with the relevant information on the further costs. In any event, the client needs to be constantly updated in relation to the costs they have incurred so far and the prognosis of future costs.
  • We are specialist lawyers this means that our departments are specialised and all our lawyers have years of experienced in their respective areas of expertise. In allocating new enquiries and instructions the first priority is to allocate the work to the relevant department. The departments may have different capacity and the assessment of whether the firm has capacity to take new instructions should be department specific.
  • We offer remote access and flexible communication which helps the Firm mitigate the risks where the business might be disrupted due to series of events (partial or total lack of access to the building, electricity and telecommunication system failure, transport or weather issues etc). Furthermore, it offers the clients flexibility in terms of time they can have access to our services. We rely on the use of numerous modern day communication devices and venues to achieve better and more flexible communication with the client. However, on initiating any contact with the Client, the relevant staff member needs to consider confidentiality as paramount. All communication should be via secure means and carried out from a place where confidentiality can be maintained. No communication can be carried out via means that have not been pre-approved by the Firm’s directors and the IT Department. Should the client initiate communication where the member of staff is unsure of the level of security or confidentiality, they should advise the client the channel is not secure, that they will contact them at the earliest opportunity of having a secured and confidential conversation and stop any further communication.
  • For most of the case we offer a free of charge assessment of the case. This will allow the client to know their legal standpoint prior to committing to paying legal costs.
  • We cover several vital areas of practice, this means that we are positioned exceptionally well to take care of most of the legal issues that an average individual or business faces.
  • We have a culture of mutual criticism. This allows us to catch any mistakes before they leave our desks. It also means that all our lawyers and junior staff constantly strives to do better and learns to be better.
  • In order to achieve this vision and aim, the Firm has developed Strategic goals around the following headings:
  • Service excellence
  • Best use of resources
  • A great place to work
  • Leading Service Provider
  • Responsive and Accountable to our communities
  • The aims and objectives within the corporate social responsibility (CSR) strategy are based on achievement of the following:
  • Improve services for clients
  • To save money or create better value for money for clients
  • To increase efficiency and create conditions where inefficiencies can be driven out
  • Nationally, there is an increasing recognition of the importance of organisations making decisions and using resources in ways that benefit rather than damage the economic, social and environmental conditions in which they operate. This is fundamentally what CSR is about.
  • CSR is defined by the World Business Council for Sustainable Development as: ‘the continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large’.
  • This strategy sets out the context and framework to maximise the potential for the Firm to be a good corporate citizen, being responsible and sustainable in the way that it fulfils its strategic goals.
  • Our CSR objectives
  • As part of our commitment to innovation, we implement cutting edge new technologies that allow us to cut costs associated with the most labour intensive sides of the legal practice. The use of technologies, however, should never compromise the quality of service. The client should always be fully informed of the potential financial implications and no instructions should be accepted from the client where it aims to reduce costs by endangering the quality of the advice and representation provided by the Firm.
  • We are committed to being transparent about costs. We shall endeavour to give the client a fixed fee arrangement where it is possible. Where the fixed fee cannot be agree, the client shall be offered at least an estimate of the hours that we expect to work on their case and we should actively work towards keeping to that estimate. At any time, when the member of the staff identifies likelihood of surpassing the time estimate, they should discuss the matter with one of the Firm’s directors and then contact the client with the relevant information on the further costs. In any event, the client needs to be constantly updated in relation to the costs they have incurred so far and the prognosis of future costs.
  • We are specialist lawyers this means that our departments are specialised and all our lawyers have years of experienced in their respective areas of expertise. In allocating new enquiries and instructions the first priority is to allocate the work to the relevant department. The departments may have different capacity and the assessment of whether the firm has capacity to take new instructions should be department specific.
  • We offer remote access and flexible communication which helps the Firm mitigate the risks where the business might be disrupted due to series of events (partial or total lack of access to the building, electricity and telecommunication system failure, transport or weather issues etc). Furthermore, it offers the clients flexibility in terms of time they can have access to our services. We rely on the use of numerous modern day communication devices and venues to achieve better and more flexible communication with the client. However, on initiating any contact with the Client, the relevant staff member needs to consider confidentiality as paramount. All communication should be via secure means and carried out from a place where confidentiality can be maintained. No communication can be carried out via means that have not been pre-approved by the Firm’s directors and the IT Department. Should the client initiate communication where the member of staff is unsure of the level of security or confidentiality, they should advise the client the channel is not secure, that they will contact them at the earliest opportunity of having a secured and confidential conversation and stop any further communication.
  • For most of the case we offer a free of charge assessment of the case. This will allow the client to know their legal standpoint prior to committing to paying legal costs.
  • We cover several vital areas of practice, this means that we are positioned exceptionally well to take care of most of the legal issues that an average individual or business faces.
  • We have a culture of mutual criticism. This allows us to catch any mistakes before they leave our desks. It also means that all our lawyers and junior staff constantly strives to do better and learns to be better.
  • In order to achieve this vision and aim, the Firm has developed Strategic goals around the following headings:
  • Service excellence
  • Best use of resources
  • A great place to work
  • Leading Service Provider
  • Responsive and Accountable to our communities
  • The aims and objectives within the corporate social responsibility (CSR) strategy are based on achievement of the following:
  • Improve services for clients
  • To save money or create better value for money for clients
  • To increase efficiency and create conditions where inefficiencies can be driven out
  • Nationally, there is an increasing recognition of the importance of organisations making decisions and using resources in ways that benefit rather than damage the economic, social and environmental conditions in which they operate. This is fundamentally what CSR is about.
  • CSR is defined by the World Business Council for Sustainable Development as: ‘the continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large’.
  • This strategy sets out the context and framework to maximise the potential for the Firm to be a good corporate citizen, being responsible and sustainable in the way that it fulfils its strategic goals.
  • This strategy sets out the context and framework to maximise the potential for the Firm to be a good corporate citizen, being responsible and sustainable in the way that it fulfils its strategic goals.
  • This strategy sets out the context and framework to maximise the potential for the Firm to be a good corporate citizen, being responsible and sustainable in the way that it fulfils its strategic goals.
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    What Our Clients
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    Testimonials
    Dealing with Rakhi was more like having In house counsel than hiring a law firm
    So Rakhi Singal of RVS has just handled my divorce, it was a very complex case and I came to Rakhi at the very last minute on a friend’s recommendation. My case was a mess and I stood to lose everything.

    Dealing with Rakhi was more like having In-House counsel than hiring a law firm, she does not approach her clients as a cash machine like many law firms do, she works with you to manage and minimise your costs and de-escalate conflict rather than throw wood on the fire.

    She took a huge personal interest in my case, she was always available on the phone, very quick to respond to emails and is very honest and trustworthy.

    My ex had huge spending power and used a team of high profile solicitors against me, Rakhi literally saved me from complete ruin and helped me get a very fair deal with me spending 6 times less than my ex on legal fees.

    Thank you, my new family and I will be forever grateful!!!!
    What Our Clients
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    Rakhi’s passion for her profession supersedes the norm
    On dealing with a very stressful and emotional situation involving my young child. I was personally directed to Rakhi Singal. From the very outset of my situation, Rakhi identified the immediate difficulties I faced and offered me a sympathetic and rational approach to my situation, ensuring that she had a full understanding of my issues and concerns. Rakhi’s approach to my case was monumental and customary to my needs and that of my child, which was a fundamental point for me.

    The communication and support I received in and outside of court was nothing short of extraordinary. Rakhi’s passion for her profession supersedes the norm and is clearly demonstrated through her results.
    What Our Clients
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    Testimonials
    Really impressed with Rakhi’s dedication to our case
    Could not be more pleased with the results!

    I approached RVS solicitors as they were highly recommended and now I completely understand why. Soon as I contacted Rakhi I knew I wanted to use her, she was so professional and easy to get along with. I was faced with clients who were refusing the pay invoices, Rakhi immediately reassured me that she was able to help me and recoup these costs. She dealt with the whole process very professionally.

    Really impressed with Rakhi’s dedication to our case and her knowledge and experience on dealing with the case. She communicated with us throughout the process, providing me with regular updates. Thank you so much, I cannot vouch for her work enough and RAW Invites are happy for you to continue to act for all their matters in the future.
    What Our Clients
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    Very detailed advice, friendly and approachable
    Excellent service for my wife's spousal visa from Lusine: very detailed advice, friendly and approachable. Also flexible in contact by email and provided an excellent cover letter.
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    She is professional, intelligent, hard worker and cheerful!
    I highly recommend Dr. Lusine Navasardyan, as she is professional, intelligent, hard worker and cheerful, she helped us from the beginning of our case until the very end, when she prepared a strong bundle with over 385 pages, which helped us get a successful victory in our Asylum case . I strongly recommend her as I really appreciate all the professional work that she has done . Many thanks to her.
    What Our Clients
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    She has been very professional and a reliable person
    Dr. Lusine has been working on my case. She has been very professional and a reliable person. She was always attending to my queries and she has always been very friendly throughout my case.
    What Our Clients
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    Testimonials
    She is very professional while creating a friendly and comforting relationship with her clients
    I am very happy with the level and quality of service I got from Dr. Lusine Navasardyan. She is very professional while creating a friendly and comforting relationship with her clients. The service from Lusine was professional,efficient and well organised. Lusine worked extremely hard at resolving my all issues while getting the best result.